The Group is engaged in businesses closely related to the lives of our customers, providing a variety of real estate-related products and services, including office buildings, condominiums, detached houses, commercial facilities, logistics facilities, hotels, and real estate investment products such as crowdfunding. Always from the customer's perspective, we strive to improve customer satisfaction by providing products and services that are rooted in safety and reassurance, and by working to ensure quality. In selling these products and services, we strive to comply with various laws, regulations, and internal rules, and promote responsible advertising and promotional activities from the viewpoint of consumer protection.

In construction and renovation of office buildings and condominiums, detailed checks of specifications and in-depth meetings on instructions are conducted by our company, designers and construction supervisors, and constructors twice, immediately after the start of construction and before finishing work. While preventing the occurrence of problems, we strengthen cooperation among all parties involved in order to provide better products.

Tosei Community, a group company, regularly conducts patrolling inspections by the General Support Department and reports the results to the BM and PM Departments as part of safety management and risk assessment initiatives for managed properties. If any items are identified, the department in charge examines and implements preventive measures and corrective actions.

In the management of its real estate portfolio, the Group is committed not only to consider social issues with respect to its employees, but also to consider and address environmental and social issues with respect to its contractors.
In selecting contractors, we evaluate and monitor the status of efforts such as "occupational safety," "health management," "prohibition of bribery and corruption," and "fair wage payment" through supplier questionnaires. In addition, we are promoting supply chain management in our real estate portfolio by holding "Quality Improvement Conference," group training sessions for suppliers in cooperation with Tosei Community.

As part of our supply chain management, we have established a Sustainable Procurement Manual and conduct an annual supplier questionnaire (ESG questionnaire) for important suppliers whose annual order value exceeds a certain amount to check their respect for human rights, including occupational health and safety, prohibition of child labor and forced labor, prohibition of harassment, as well as compliance with laws, environmental considerations, and risk management. The results are reviewed by the Sustainability Committee, which then deliberates on whether or not to continue transactions with the companies.
In 2023, we conducted questionnaires for 6 suppliers in the Revitalization, Development, and Rental Business, and the committee reviewed their initiatives and discussed whether to continue transactions with them. The same questionnaire has been conducted since 2021, monitoring a cumulative total of 19 suppliers, accounting for more than 84% of total supplier orders in the relevant businesses.

We have been registered as a Workplace Disaster Preparedness Leaders since February 2024.
Workplace Disaster Preparedness Leaders is a service in which companies, stores, etc. receive daily disaster prevention information and disaster information in the event of a disaster directly from the Tokyo Metropolitan Government. Receiving regular information on disaster prevention measures on a regular basis will promote disaster prevention measures in the workplace in advance in preparation.

With respect to various sales promotion activities in advertising and marketing of our products and services, we have established the "Regulations Concerning Advertisements and Premium Offers" to ensure proper operations in compliance with relevant laws and regulations, and to contribute to consumer protection. In accordance with these rules, we have established the "Manual for Review of Advertisements" as an operational system for conducting appropriate advertising and marketing activities, and have built a system for review of advertisements by the General Affairs Department, which is responsible for legal affairs, depending on the target of the advertisement and the advertising media to be used. In principle, advertisement reviews are conducted in advance, and compliance with the manual is checked from the perspective of risk management and compliance, and corrective actions or recommendations are made as necessary. The General Affairs Department, which is in charge of advertisement review, prepares and maintains a report on the results of the advertisement review as a record of the review.

Regarding the use of SNS in our business activities, we have established "Rules for Management of Social Media Use Related to Business" and disclosed our Social Media Policy.

From the viewpoint of risk management regarding internal SNS operation, we conduct SNS training for SNS managers and staffs in charge, and have established a system in which only those who have completed the training are involved in SNS operation to ensure proper operation.

In order to provide safe and secure products and services and promote fair transactions in compliance with related laws and regulations, we have established the Business Legal Affairs Liaison Meeting to confirm the enactment and revision of laws and regulations related to each business of the Tosei Group. At the meeting, we disseminate information on revisions to various laws and regulations and precautions regarding advertising. The meeting consists of general managers and above from each business, including group companies, and is held monthly under the supervision of the General Affairs Department, which is in charge of legal affairs.

Business Legal Affairs Training is held every year to provide employees of the sales department with basic and applied knowledge of laws and regulations related to various businesses and to foster a culture of compliance. The main content of the training is to provide knowledge related to compliance in sales operations, such as information on revisions to related laws and regulations, knowledge of new laws, and the latest precedents regarding building lots and buildings transactions, and to learn advertising-related laws and regulations. The training is designed to acquire and consolidate knowledge for the promotion of responsible advertising and marketing activities.

The Company's Internal Auditing Department conducts audits to inspect the status of implementation of review for advertisements of real estate for sale and lease in the periodic audits of group companies and related departments in the Building Lots and Buildings Transaction Business and Type II Financial Instruments Business.