In the ESG Action Guidelines, the Group has stated that it will contribute to tenants, regions, and communities through the real estate it owns and aims to live in harmony with regions and communities by striving to engage in dialogue and collaboration with all stakeholders. Through our Group's business activities, products and services, we strive to solve social issues and add value related to real estate, and contribute to the creation of local employment, economic vitalization, disaster prevention and mitigation, and sustainable development of the area, as well as to harmony with local and international communities as a good corporate citizen. In the area of disaster prevention, which is one of the most important social issues, we conduct disaster prevention drills in cooperation with our tenants, and we place great importance on dialogue with our tenants. In the area of community revitalization, we are collaborating with local companies, mainly in the hotel business, to procure and support the sale of local specialty products, promote local production for local consumption, and promote the tourism industry. The hotel contributes to the creation of a lively community while providing opportunities for interaction and dialogue with the local community by hosting events in the hotel's lounge in which locals can participate.

In the real estate purchasing process, we conduct property due diligence using the Real Estate Purchase Check Sheet at the time of all property purchases to confirm the transportation accessibility of the property. In developing office buildings, commercial buildings, hotels, and residences, etc., we recognize that transportation access is one of the important items to consider in product planning. In particular, a location near a train station with convenient access to transportation is advantageous in attracting tenants and their reaction after they move in, and leads to improvement of customer satisfaction.

In the development of products for revitalization and development projects, we give consideration to livability, convenience, and comfort in living and office spaces. In addition to accommodating people with disabilities to the extent required by law, we strive to provide products and services that are convenient and comfortable for a wide variety of people including people with disabilities, by implementing extra specifications in some of our properties through product planning.

We are also promoting efforts to improve convenience and comfort in our residential and office rental and management businesses. In our rental housing, we are creating community spaces and renovating the design of aging common areas, while in our rental offices, we are working to attract shared bicycles and food trucks.

We conduct an annual survey of all tenants of our buildings (fixed assets) regarding the building management system, facilities, etc.
The survey asks about the level of satisfaction with the comfort and facilities of the buildings they occupy, as well as their evaluation of management services such as cleaning conditions, trouble shooting, and tenant communication, on a 5-point scale from satisfied to dissatisfied.
The quantitative evaluation and open-ended requests obtained from the survey results are discussed at the Sustainability Committees of Tosei Corporation and Tosei Community Co., Ltd. The PDCA cycle, in which items requiring action are individually addressed by the person in charge of the property, and the results are monitored by both committees, is implemented with the aim of improving customer satisfaction.
In FY2024, 91 companies were surveyed.

We are working to strengthen resilience in asset management and property management in the real estate fund business to ensure the safety and reassurance of our tenants through prompt recovery in the event of a disaster. In addition to the Earthquake Countermeasures Manual established by Tosei, the REIT Division and Private Fund Division of Tosei Asset Advisors have established their own BCP (Business Continuity Plan), information disclosure manual in the event of an earthquake, and reporting manual in the event of an emergency, to ensure an appropriate response system in an emergency.

In housing developments, we are creating houses with the aim of contributing to the SDGs.

The project team, which was formed to respond to diversifying lifestyles, plans and proposes comfortable houses for all family members with meticulous thinking from the perspective of real life. The floor plans proposed by the project have been adopted in some of the properties (This activity was completed in FY2023).

In our Development Business, we develop apartment complexes that combine residences with offices or stores, and mixed-use buildings that combine commercial facilities with offices, with the aim of reducing travel distances, improving convenience through shared infrastructure, increasing land use efficiency, and revitalization of local economies.
THE PALMS Sagamihara Park Brightia (sold), completed in 2020, is a 243-unit apartment complex with commercial facilities, including a fresh food supermarket, that meets the needs for convenience in daily life, such as shopping and access to clinics.
T'S BRIGHTIA Jiyugaoka II, completed in 2023, is a building complex with the first three floors as retail space and the fourth floor as office space, designed to accommodate a variety of tenants, thereby revitalizing the local economy and contributing to development of nearby areas.

Some hotels are collaborating with local tourism operators to contribute to local revitalization. COCONE Kamakura offers a plan that includes Noriorikun, a ticket for unlimited one-day rides on the Enoden train, a plan with an Enoshima Aquarium ticket and Kamakura Japanese goods. COCONE Asakusa Kuramae offers a plan that includes kimono rental and dressing. Tosei Hotel & Seminar Makuhari is also actively involved in activities that contribute to the local community. The restaurant uses local ingredients in its menu for local production for local consumption, and the lobby on the first floor is open to the public, and seasonal social events are held, inviting participation by local residents. In addition, the hotel provides opportunities for guests to casually participate in social contribution activities by introducing donation-type vending machines.

We are engaged in the redevelopment of former building sites, acquiring land on which warehouses and other buildings once stood, improving the land, and constructing new buildings to create new communities.
We developed large condominiums on the former warehouse sites of a company engaged in food sales in Chofu City, Tokyo, and a company engaged in construction in Toda City, Saitama Prefecture. All of the condominiums have been designed to create a new community in the area through redevelopment, with enhanced plantings that harmonize with the surrounding environment and common areas designed to create a community of residents.