Solutions to Social Issues Through Products and Services
Basic Approach
In the ESG Action Guidelines, the Group has stated that it will contribute to tenants, regions, and communities through the real estate it owns and aims to live in harmony with regions and communities by striving to engage in dialogue and collaboration with all stakeholders. Through our group's business activities, products and services, we strive to solve social issues and add value related to real estate, and contribute to the creation of local employment, economic vitalization, disaster prevention and mitigation, and sustainable development of the area, as well as to harmony with local and international communities as a good corporate citizen. In the area of disaster prevention, which is one of the most important social issues, we conduct disaster prevention drills in cooperation with our tenants, and we place great importance on dialogue with our tenants. In the area of "community revitalization," we are collaborating with local companies, mainly in the hotel business, to procure and support the sale of local specialty products, promote local production for local consumption, and promote the tourism industry. The hotel contributes to the creation of a lively community while providing opportunities for interaction and dialogue with the local community by hosting events in the hotel's lounge for local residents to participate.
With Tenants and Customers
Development with Good Transportation Access
- Revitalization
- Development
In the real estate purchasing process, we conduct property due diligence using the Real Estate Purchase Check Sheet at the time of all property purchases to confirm the transportation accessibility of the property. In developing office buildings, commercial buildings, hotels, and residences, etc., we recognize that transportation access is one of the important items to consider in product planning. In particular, a location near a train station with convenient access to transportation is advantageous in attracting tenants and their reaction after they moved in, and leads to improvement of customer satisfaction.
Consideration for Livability and Comfort
- Revitalization
- Development
In the development of products for real estate revitalization and development projects, we give consideration to livability, convenience, and comfort in living and office spaces. In addition to accommodating people with disabilities to the extent required by law, we strive to provide products and services that are convenient and comfortable for a wide variety of people including people with disabilities, by implementing extra specifications in some of our properties through product planning.
THE PALMS COURT series of detached houses for sale includes barrier-free houses "Withstyle" for people with disabilities and the elderly. In these houses, Tosei applies a unique design code consisting of 10 items based on the concept of a permanent residence, to create house designs suitable for any situation in a long life. The features include the installation of a closet that can be converted into an elevator at low cost if it's necessary in the future and wheelchair-accessible designs.
Initiatives to Improve Convenience and Comfort
- Rental
- Property Management
We are also promoting efforts to improve convenience and comfort in our residential and office rental and management businesses. In our rental housing, we are creating community spaces and renovating the design of aging common areas, while in our rental offices, we are working to attract shared bicycles and food trucks.
We revitalized an idle company housing consisting of three buildings and upgraded it into a rental apartment for families. Targeting families raising children, we created three community spaces: a "kids' room" where parents and children can play together without worrying about their surroundings, a "party room" where friends and relatives can gather and enjoy cooking classes or birthday events, and a "study room" where residents can have time alone to study or read books. We provide comfortable living spaces for various occasions.
"T-Rhythmic SOKA"(Sold) was a vacant company housing, which we acquired and renovated into a rental apartment with improved sound insulation performance. Of the 52 apartments, 24 studio apartments were soundproofed, and the floor used as a cafeteria was converted into a party room, creating a space where residents can gather to hold events and deepen exchanges while relaxing freely with each other.
Tenant Survey
- Rental
- Property Management
We conduct an annual survey of all tenants of our buildings (fixed assets) to ascertain their needs regarding building management systems and facilities, etc. The Sustainability Committee of Tosei Community Corporation, which is responsible for the management of fixed assets, and the Sustainability Committee of Tosei confirm the results of the survey and take necessary measures to improve tenant satisfaction. The Sustainability Committee of Tosei Community Corporation, which is responsible for the management of fixed assets, and the Sustainability Committee of Tosei Corporation confirm the results of the questionnaires and take necessary measures to improve tenant satisfaction.
Resilience (Disaster Prevention and Mitigation)
- Rental
- Property Management
We are working to strengthen resilience in asset management and property management in the real estate fund business to ensure the safety and security of our tenants through prompt recovery in the event of a disaster. In addition to the "Earthquake Countermeasures Manual" established by Tosei, the REIT Division and Private Fund Division of Tosei Asset Advisors have established their own BCP (Business Continuity Plan), information disclosure manual in the event of an earthquake, and reporting manual in the event of an emergency, to ensure an appropriate response system in an emergency.
Contribution to the SDGs by Housing Creation
- Development
In housing developments, we are creating houses with the aim of contributing to the SDGs.
THE PALMS COURT Hibarigaoka (Sold) aims to contribute to the 6 SDGs targets not only for individual households but also for the entire block, based on the 4 themes of "green conservation," "energy conservation and waste reduction," "water saving and water resource conservation," and "crime and disaster prevention."
Creation of Comfortable Residences
- Development
The project team, which was formed to respond to diversifying lifestyles, plans and proposes "comfortable houses for all family members" with meticulous thinking from the perspective of real life. The floor plans proposed by the project have been adopted in some of the properties (This activity was completed in FY2023).
- THE PALMS COURT Kamakura Shiromeguri
- We planned houses where all family members can easily participate in housework with an eye on the moving line, and houses to enjoy hobbies with a large shoe-in closet with a counter for DIY.
- THE PALMS COURT Hibarigaoka
- We planned houses where women can feel special, equipping a walk-in closet with a dresser directly connected to the master bedroom and atmospheric indirect lighting in the living room.
With Local Communities
Contribution to Local Communities
- Hotel
Regional Revitalization, Community Building
Some hotels are collaborating with local tourism operators to contribute to local revitalization. COCONE Kamakura offers a plan that includes "Noriorikun," a ticket for unlimited one-day rides on the Enoden train, plan with Enoshima Aquarium ticket and Kamakura Japanese goods. COCONE Asakusa Kuramae offers a plan that includes kimono rental and dressing. Tosei Hotel & Seminar Makuhari is also actively involved in activities that contribute to the local community. The restaurant uses local ingredients in its menu for local production for local consumption, and the lobby on the first floor is open to the public and seasonal social events are held for local residents to participate. In addition, the hotel provides opportunities for guests to casually participate in social contribution activities by introducing donation-type vending machines.
Hotel Revitalization x Contribution to Local Communities
Tosei Hotel & Seminar Makuhari was a 27-year-old, aging accommodation and training facility that was comprehensively revitalized in terms of both hardware and software through our real estate M&A of the entire management company. The number of accommodation rooms was increased from 79 to 137, and each room was newly equipped with toilet, washbasin, and other water facilities to enhance its superiority as an accommodation facility. In addition, based on the revitalization concept of "a hotel, a seminar house, and a space that contributes to the local community," a lounge open to the local community was created by utilizing the existing space. The lounge invites seasonal events and also serves as a venue for local traditional performing arts. Restaurants in the hotel offer "local production for local consumption" menus using local ingredients, so the hotel contributes to the creation of liveliness and local revitalization through the operation of its facilities.
Disaster Prevention / Mitigation and Community Creation in Local Communities
- Development
Urban Development that Fosters Community
The detached houses block THE PALMS COURT Kashiwa Hatsuishi (Sold) has a "cul-de-sac," a turnaround plaza that cars cannot get through, not only to foster interaction among residents but also to bring into safety. In the condominiums, we actively adopt community spaces that can be freely used for any purpose, such as "study room," "guest room," "party room," and "moms and kids lounge" to create a comfortable environment for residents with various lifestyles.
Urban Development Open to the Local Community
In front of the entrance of the condominium THE PALMS Sagamihara Park Brightia (Sold) a park has been set up to provide a place for residents and local residents to get close to nature and relax. Three "kamado benches" that can be used as kamado in the event of a disaster and some solar-powered streetlights have been installed as efforts to prevent disasters.
Redevelopment Project Utilizing the Building Site
We are engaged in the redevelopment of former building sites acquiring land on which warehouses and other buildings once stood, improving the land, and constructing new buildings to create new communities.
We developed large condominiums on the former warehouse sites of a company engaged in food sales in Chofu City, Tokyo, and a company engaged in construction in Toda City, Saitama Prefecture. All of the condominiums have been designed to create a new community in the area through redevelopment, with enhanced plantings that harmonize with the surrounding environment and common areas designed to create a community of residents.