Stakeholder Engagement

Basic Approach to Stakeholder Engagement

The Tosei Group will continue to be a meaningful group to all stakeholders in society, including customers, employees, shareholders, investors, and business partners, by responding quickly and accurately to changes in the business environment and sustaining business activities that realize sound growth.

A circular diagram illustrating the relationship between the Tosei Group and its stakeholders. 'Tosei Group' is placed at the center, surrounded by stakeholders: 'Customers,' 'Business Partners,' 'Nations &Government,' 'Community,' 'Shareholders,' 'Investors,' and 'Employees.' At the bottom of the diagram, 'All Other Stakeholders' is written.

Policies

The Tosei Group will strive to build good relationships with all stakeholders by creating opportunities for dialogue and proactively communicating with them through various tools.

Relationship with Stakeholders

Stakeholders

Relationship with the Tosei Group

Primary Initiatives and Communication

Customers

The Tosei Group will always strive to develop and provide products and services rooted in safety and security from the customer's perspective, and will conduct our business activities with modesty and integrity.

Pursuit of customer safety and security and customer satisfaction
  • Tenant and purchaser surveys
  • Questionnaire for members
  • Questionnaire for hotel guests
  • Inquiry forms on websites, etc.

Employees

Based on the management philosophy of "continue developing seasoned, true professionals based on people-centered management," the Tosei Group respects human rights and strives to create an environment where diverse human resources can work healthily making the most of their individuality, and to develop human resources.

Pursuit of diverse human resources and job satisfaction
  • Education and training, award system
  • One-on-one meetings
  • Periodic personnel interviews
Promotion of physical and mental health
  • Health Committee
  • Health consultation by public health nurses
  • Health promotion program

Business Partners

The Tosei Group will conduct fair transactions with all business partners and strive to ensure the safety and security of suppliers in order to provide safe and secure products and services and to improve quality.

Providing safe and secure products and services
  • ISO9001
  • Original quality control system (TOSEI QC10, etc.)
  • Supplier questionnaire
  • Quality Improvement Conference, Real estate portfolio management policy

Shareholders / Investors

The Tosei Group strives to disclose information accurately and promptly, emphasizing fairness and soundness in market transactions. In addition, we engage in constructive dialogue with shareholders and investors, and report and discuss opinions identified in such dialogue with management and the Board of Directors in an effort to promote the growth of the company and enhance corporate value.

Corporate governance to promote healthy growth
Constructive dialogue with shareholders and investors
  • General meeting of shareholders
  • Briefings on business strategies
  • Briefings for institutional investors and analysts
  • IR meetings (in Japan, overseas, etc.)
  • Briefings for individual investors
  • Communication through various IR tools
  • Inquiry forms on websites, etc.

Nations / Community

The Tosei Group engages in activities that contribute to vitalization, commuity building, environmental conservation, and enhancement of welfare in the areas where real estate holdings are located, mainly in the Tokyo metropolitan area, which is the Company's business area. In the event of a natural disaster, we will also contribute to society by providing support to people in difficult circumstances.

Creation, rehabilitation and revitalization of local communities
  • Dialogue with local residents and government agencies in the planning and development of properties
  • Volunteer activities such as community cleanups
  • Interaction through support for children's homes, disaster recovery, etc.
  • Interaction with local residents through hotel operations, etc.